- Unlimited call-outs
- No excess or call-out fees
- 24-hour customer service
Home Emergency Cover
From Just £14.50
Per Month
24/7 Home Emergency Cover
With our HomeCoverPlan, we believe our customers should have complete peace of mind when it comes to emergency home cover. When things go wrong we are here to solve them with unlimited engineer call outs and no excess combined with a 24 hour customer dedicated helpline.
Fast services
With our dedicated 24-hour customer service we promise responsive emergency call-outs when you need us.
Fair prices
We believe our cover offers some of the best extras that money can buy in the industry.
Value for money
We promise not to increase our prices in the second year and not charge for cover you don’t need.
Our services
*boiler service is for gas boilers only and does not include back boilers.
**Any boiler or system over 15 years old and any boiler or system that has not been serviced in the last 12 months in line with manufacturer’s recommendations cannot be covered.
What's included in my policy?
The sudden change to, or blockage or flooding of, the drains or plumbing system including water storage tanks, taps and pipe-work located within your home, which results in a home emergency.
Damage to (whether or not accidental) or the failure of external doors, windows or locks; which compromises the security of your home.
Breakage or mechanical failure of the toilet bowl or cistern resulting in the loss of function provided that there is no other toilet in your home.
The failure, whether or not caused accidentally, of your home’s domestic electricity or gas supply.
The loss or theft of the only available keys, if you cannot replace them to gain access to your home.
Vermin causing damage inside your home or a health risk to you.
Your overnight accommodation costs including transport to such accommodation following a home emergency which makes your home unsafe, unsecure or uncomfortable to stay in overnight.
General maintenance such as descaling or power flushing.
Any non-gas appliances, elson tanks, seperature gas heaters supplying hot water, LPG boilers or back-boilers and boilers such as AGAs and Rayburns.
Any boiler that has an output in excess of 60kW/hr.
Solar powered panels or ground, air and water source pumps.
Claims where the property has been left unoccupied for more than 30 consecutive days.
Any boiler or system that has not been serviced in the last 12 months, in line with manufacturer’s recommendations.
Cracked or broken toilets or cisterns.
Pipes outside the boundary of your home.
General servicing and maintenance issues including but not limited to leak accumulation, build-up of oil, fats or other debris within the drainage system.
Cesspits, septic tanks, vacuum drainage systems or electric pumps.
Reinstatement costs relating to the original surface or construction of a drive, path, decking or any other surface which is excavated as part of a claim.
Frozen pipes which have not caused any damage.
Home situated outside the territorial limits.
What's included in my policy?
The sudden change to, or blockage or flooding of, the drains or plumbing system including water storage tanks, taps and pipe-work located within your home, which results in a home emergency.
Damage to (whether or not accidental) or the failure of external doors, windows or locks; which compromises the security of your home.
Breakage or mechanical failure of the toilet bowl or cistern resulting in the loss of function provided that there is no other toilet in your home.
The failure, whether or not caused accidentally, of your home’s domestic electricity or gas supply.
The loss or theft of the only available keys, if you cannot replace them to gain access to your home.
Vermin causing damage inside your home or a health risk to you.
Your overnight accommodation costs including transport to such accommodation following a home emergency which makes your home unsafe, unsecure or uncomfortable to stay in overnight.
General maintenance such as descaling or power flushing.
Any non-gas appliances, elson tanks, seperature gas heaters supplying hot water, LPG boilers or back-boilers and boilers such as AGAs and Rayburns.
Any boiler that has an output in excess of 60kW/hr.
Solar powered panels or ground, air and water source pumps.
Claims where the property has been left unoccupied for more than 30 consecutive days.
Any boiler or system that has not been serviced in the last 12 months, in line with manufacturer’s recommendations.
Cracked or broken toilets or cisterns.
Pipes outside the boundary of your home.
General servicing and maintenance issues including but not limited to leak accumulation, build-up of oil, fats or other debris within the drainage system.
Cesspits, septic tanks, vacuum drainage systems or electric pumps.
Reinstatement costs relating to the original surface or construction of a drive, path, decking or any other surface which is excavated as part of a claim.
Frozen pipes which have not caused any damage.
Home situated outside the territorial limits.
Frequently asked questions
Claims cannot be made within the first 28 days after the first inception date of the policy. This policy will only provide a temporary repair to limit or prevent the damage, or if at a similar expense the cost of completing a permanent repair in respect of cover provided.
You are covered in respect of properties located in the United Kingdom, Channel Islands and the Isle of Man.
You must provide full and accurate information to all questions asked. Your answers must be answered to the best of your knowledge and belief. Your answers will form part of the statement of facts of which your policy will be based, if you become aware that the information you have given us is inaccurate or has changed, you must inform us as soon as possible. Failure to do this may invalidate your policy and claims may not be valid.
Your cover will start on the day you complete your application and set up your direct debit. Unless you notify us we will automatically renew your policy for a further 12 months.
If you decide that for any reason, this policy does not meet your insurance needs then please email info@homecoverplan.co.uk