Home Cover Plan

Terms & Conditions

Information about the organisation


This website is owned by Home Cover Plan Limited, registered address Unit 4A, Lanesfield Drive, Wolverhampton, WV4 6UA. References to ‘we’, ‘our’ or ‘us’ refer to Home Cover Plan as well.


References to ‘you’ or ‘your’ refers to the user or viewer of our website.


We have suitable public liability and/or professional indemnity insurance and registered with necessary scheme requirements within the industry.

If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy, govern our relationship with you in relation to this website.


If you disagree with any part of these terms and conditions, please do not use our website.


Service availability


While we shall endeavour to make this site available at all times, we will not be liable if, for any reason, the site is unavailable for any period of time.


Access to this site may be suspended at any time without prior notice being given.


The content of the pages of this website is for your general information and use only. It is subject to change without notice.



We take your privacy seriously. For full details on how we collect, use and store personal data including the use of cookies please see our privacy policy here. 



We are not liable for any damages arising in contract, tort or otherwise from the use of or inability to use this site or any material contained in it, or from any action or decision taken as a result of using the site.


The materials on this site comprise general information and opinion; they do not constitute legal or other professional advice. You should consult your professional adviser for legal or other advice.


Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.


This site offers links to other sites thereby enabling you to leave this site and go directly to the linked site. We are not responsible for the content of any linked site or any link in a linked site. We are not responsible for any transmission received from any linked site. The links are provided to assist visitors to our website and the inclusion of a link does not imply that we endorse or have approved the linked site.

Online transactions and orders


Ordering, offers and acceptance and creation of a contract


You may submit an offer to purchase particular goods or services offered or advertised by us on this website or elsewhere. Such an offer, whether done by submitting an order form, web enquiry or other statement to similar effect does not create a binding contract between us and you.


On receipt of your enquiry we will send you confirmation that we have received your order / contact you at the details given to discuss your order / confirm acceptance of your order and conclusion of the contract.


Where it is stated that any order involves an obligation to pay you will not be deemed to have submitted an order where the payment is not authorised.


An order may not be accepted by us for the following reasons (this list is not exhaustive):

Subject to technical survey or as other reasons stated within the contract for the given service selected Your order will be accepted and the contract concluded when we have sent you written confirmation that we have accepted your order / we have dispatched the selected goods to you / when we have confirmed that we are able to supply the products or services ordered and have received full or part payment as required and notified to you. The contract will be concluded in English.

Cooling off and cancellation of services for consumer contracts


You have the right to cancel any order prior to acceptance of your order and conclusion of the contract. 


You will receive a full refund of any monies paid.


You have the right to cancel a concluded contract within 14 days of conclusion of the contract except:

Any refund payable to you will be made within 14 days of receipt of cancellation. The refund will be paid by the same method as your original payment unless agreed by you otherwise or if not possible.

Cancellation rights will be stipulated on your Contract/Terms for the given service/goods.

Where applicable you will receive a refund for the full value of the goods except where the value of the goods has diminished because you have unnecessarily handled the goods beyond what was required to establish their nature, characteristics and functioning; in which case we will be entitled to reduce the refund according to how far the goods have diminished.

We will refund to you the full cost of delivery of the goods, except where you selected an enhanced delivery option, in which case we will refund the cost of the standard delivery option.

Any refund payable to you will be made within 14 days of receipt by us of the returned goods. The refund will be paid by the same method as your original payment unless agreed by you otherwise or if not possible.

Your right of cancellation only applies to the contract as a whole. If you wish to return only some of the goods this is at our discretion.